FREE shipping on all orders over $150 CAD!
10% off on PRESALE orders over $100 CAD
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Shipping and Returns

Presales

We're currently in the presale phase of launching our store.

Pre-orders help us determine how much of each product to produce, eliminating waste while ensuring we have enough stock of all of your favourites.

This means that products purchased now will be shipped when we receive or make the product, and your purchase right now really helps us get through the start-up hump!

As an added bonus to thank you for supporting us in presales, shipping is completely free for all pre-orders!

We'll be in touch as soon as your order is ready to be shipped or picked up!

Shipping

We currently ship using a variety of couriers within the US and Canada.

Our standard ground shipping cost and time frame is calculated at checkout depending on your shipping location.

We highly recommend picking our standard ground shipping to reduce the carbon footprint of air travel if you have time to wait a bit longer. Slow fashion is the best fashion!

But we also understand that sometimes you’re in a rush before your big trip and need your new gear a bit faster! So we do offer express shipping for an added charge at checkout.

Shipping is free of charge on all orders over $150 (tax not included), and we cover all customs charges.

We also offer free pickups from our storefront in Nelson, BC.

Please note that estimated shipping times are based on business days (not including weekends or holidays).

Returns

If you're not completely in love with your new gear or you’d like to try out a different colour or size, you can return your order for a full refund. Then you can just place a new order for the perfect fit!

You have 30 days from receipt of the order to send it back for a refund. We cover all the costs.

Just email us at crew@ecomadix.com to register your return and request a prepaid return label.

Please note that we use different return couriers depending on the country. The specific courier to use for your return drop off is printed on the return label.

Please make sure that your gear is unworn and the tags and liners are still attached. For environmental purposes, please reuse the same packaging that your order arrived in where possible.

You should receive an email update once our team processes your return, typically within 15 business days of drop off at the courier. A full refund to your original form of payment will follow within 4 to 6 business days of receiving this email.

If you have any questions, please reach out to us by email at crew@ecomadix.com.